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Feature ArticleCook Right?
A cannibal went to the tribe's witch doctor.
"Doc, I've been feeling lousy lately."
"Hmmm," replied the witch doctor. "Let's review your diet. Are you eating man or animal?"
"Man, doc. We're eating those Catholic missionaries we
caught last week."
"OK, tell me how you cook them."
"Same way as always, doc. We boil them up in the big pot."
"Hmmmm," pondered the witch doctor. "Tell me more about
these Catholic missionaries."
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"Well, funny thing, doc. They all look alike! They're short, fat, wear long robes, sandals, rope for belts, and are bald with
a fringe of hair."
"Well, that's your problem right there," responded the witch doctor. "Those guys aren't boilers! Their friars!"
Wow! This guy sounds like the kind of connoisseur I don't want to meet.
Still, like all jokes it brings out a point. It explains that often when we are striving to reach a goal, we don't "cook right". Oh! We have all the right ideas. We have the right products. We have the right audience to reach, we have found our
niche, but somehow it isn't quit working just right.
Do you have an article for Web Sm@rts? Send to Web Sm@rts
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So many try and fail because they don't properly assess
the circumstances, the conditions or how they are reacting
to them. They simply draw the conclusion their attempts
don't work and they move on to try something altogether
new and different, or quit.
You know, we would likely not have the telephone if Bell
took that attitude. He knew he was in the right arena. He
knew he was on the right path. He knew he was close.
Yet somehow it wasn't working just right.
Then, one day, one of his assistants had an accident that changed the world forever. He spilled some fluid on vital
equipment, and his voice was heard over wires.
That is what we must do. We must not give up. We must
try the same old thing in different ways. You KNOW, deep
inside you that you are doing right, are in the right place.
All you need do is sometimes change the way you cook
to have the meal turn out right.
Cook Right?
**************
Ken Darby writes articles, books and other material helping people achieve their goals. We pay for your dream home. For an amazing income opportunity take a look at www.thenewsshop.com/oursalespeople.htmlYou might want to see if an internet business is for you. For a series of short emails that shows you, sign up for the Pebble at www.the-pebble.com
**************
As part of our ongoing commitment to provide quality content, we
would like you to take a moment to rate this article on a five point
scale.
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This week's TIP
Describing tables using the SUMMARY attribute
Remember the ALT attribute in <img> tags? The SUMMARY attribute in <table> tags serve a similar purpose, in that it will provide a description of the table to users of non-visual browsers. Unlike the alt attribute, Explorer 4.x, Communicator 4.x and lower browsers do not use the SUMMARY attribute to display pop-up hints when the mouse is paused over the table
NOTE: You likely won't see a visual change by adding the SUMMARY attribute if you're using a graphical browser. However, HTML authors concerned about their content being accessible in different mediums and by users with disabilities are advised to provide a summary of their tables.
Example <table summary="Red, green and blue rectangles">
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Second ArticleSelling Multiple Products? Avoid These Top Blunders
When your web site sells more than a dozen items, you may face a fierce challenge of helping shoppers find what they
are looking for. You'll need to classify products into categories, but these will serve as obstacles and even deal killers if those categories do not match those in the heads of shoppers.
I've seen again and again web sites using classifications
that aren't known or understood by a portion of their
customers. For instance, I once wanted to buy T-shirts and
went to the site of a famous catalog company, where I found
a category called "shirts." So far, so good. But then I
had to choose between a category called "woven" or another
called "knitted." There I got stumped. Are T-shirts woven
or knitted? I was not sure.
Another time I was searching for a Toyota car part, ready to buy it, but I could not find it on the Toyota parts web
site unless I knew whether it was part of the drive train,
an accessory, the exhaust system or something else. I
hadn't a clue. In both these cases, the site wrongly
assumed that shoppers understood their jargon, and set that
up as a barrier to an online purchase.
Let's suppose that you solve the jargon problem and someone
finds what they are looking for. The next hurdle for
shoppers concerns whether or not people can find answers to
all the questions about availability, shipping charges,
warranties and return policies that they could easily ask
if shopping by phone or in person. In the last year, I
would say that only 50% of the time when I'm shopping
online I've had all of my pre-purchase questions answered
by the web site. Among the multi-product sites I've toured
as a reviewer, I don't remember a single one that answered
enough questions for shoppers.
Before your site launches, you can think up all the
questions people might ask by imagining different kinds of
shoppers - people from other countries, corporate buyers,
gift givers, etc. - and what they'd need to know. Once
your site's been up for a while, collect the questions that
come in by email and phone. Gather the questions and
answers in a Frequently Asked Questions page and make the
FAQ accessible from every page of your site.
Especially do not make people put items into their shopping
cart and begin checking out in order to find out the
shipping charges and refund policies! Another epidemic
blunder is not revealing the address of the company behind
the shopping site. Not only is this necessary to set at
ease the mind of any shopper worried about recourse against
no-show orders or faulty merchandise, it's important for
some people to know where items are being shipped from.
Ditto for your privacy policy. Are you going to be renting out your list of customer addresses and bombarding everyone
who's bought from you with frequent emails?
Online order forms range from easy to use and complete to
baffling and aggravating. Submit yours to what I call "the
grandmother test" - ask people who've never seen your site
before to place an order and talk through the process out
loud. Button your lips and listen. Note where they get
stuck and fix your ordering procedures accordingly.
Finally, do you have testimonials attesting to the quality and value of what you sell and the pleasures of doing
business with you? That's the cherry on the sundae of a
well-designed site from a company shoppers recommend and
return to for more purchases!
**************
Marcia Yudkin <marcia@yudkin.com> is the author of Web Site
Marketing Makeover and 10 other books. A four-time Webby
Awards judge and internationally famous marketing
consultant, she critiques web sites and performs web site
makeovers for clients. Learn more about her detailed
critique sessions on five different kinds of web sites
(including multi-product sites) at
www.yudkin.com/websitequiz.htm .
**************
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