Vol 8 #41

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In This Issue

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My 2¢ Worth


 had an old client contact me yesterday. She had accidentally deleted all of the files from the server and had nothing backed up.

ell, I was able to restore the site because I had all the original files. I keep copies of all work I do for my clients. I have copies of client files dating back as far as 1999.

esson learned by my old client. Backup, backup, backup!

've talked about the importance of backing up your files many times in the past and this most recent episode with a previous client shows why.

 cannot stress the importance of backing up your files enough. I even backup my backups. Redundancy is good.

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Feature Article

Web Credibility Factors To Keep In Mind


by: Dave Davis
Redfly Search Marketing Blog

Why does your website offering a far superior product or service than your competition under perform time and time again?

How can your competition offer the same product or service at a higher price than you? The answer just might be credibility.

There is some wonderful research and documentation done by Stanford University on the subject of Web Credibility. They have published their findings on the incredibly informative WebCredibility.org site. Of their findings, their top ten credibility factors really stuck out. Below are my takings on the results.

1. Make it easy to verify the accuracy of the information on your site.

Google put a lot of weight on this, especially when evaluating the quality of your landing page. Make it easy (read: link) to verify what you claim. Simple. If you are an INC 500 company, a Deloitte fast 40 company, a Google AdWords Qualified Company or have won an award, link to the proof. It makes your more credible and shows that you have nothing to hide.

2. Show that there's a real organization behind your site.

We have all dealt with companies online that claim to be a massive organization and found out the hard way that it is some kid reselling a service from his/her bedroom. Nothing wrong with that in principle as long as it is not outright lies, but when it comes to getting support problems can arise. Show photos of your office, list your address. Show photos of the staff and list your office on Google maps (if you are not in Ireland that is).

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3. Highlight the expertise in your organization and in the content and services you provide.

You are the best at what you do right? Your product is the best on the market right? Highlight the fact. Sing your own praises. Push the fact that you are the best and you are not afraid to prove it. If you are not the best, highlight the areas that you are. Focus on your unique selling point. If your staff have any special skills, tell the world!

4. Show that honest and trustworthy people stand behind your site.

Do staff profiles on your site. Highlight their experience and life (in moderation). Highlight any particularly noteworthy performances by them for your company or past employers. Display individuals testimonials ("John Doe at Makey Upey co. took ownership of my project from start to finish").

5. Make it easy to contact you.

This is a no brainer. Company name, VAT number, registration number, physical address and phone number should all be displayed either in the footer of each page of your site or at least in an easily accessibly part of your site. This is in fact now part of EU legislation to include this information.

6. Design your site so it looks professional.

First impressions matter. Use a good web design company to portray an image of how professional your business is. If a customer were to visit your office what sort of state would you have it in? Make sure the first impression your potential customer is given is the best possible impression.

7. Make your site easy to use and useful.

We all know our business. We all know every section of our company website like the back of our hands. This does not mean that the visitor to our site does. Make sure that your site could be used by someone using the internet for the first time. Make sure the navigation makes sense and include a search feature. If possible, run lab usability tests or outsource this. It is amazing watching your potential customers interact with your site, make sure they are getting what they are there for.

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8. Update your site's content often (at least show it's been reviewed recently).

Show that you have not dropped off the face of the planet. Time Stamp any articles and if possible, show your most recent press releases, or at least show their dates. Link to recent press coverage or industry event involvement. People assign more credibility to something that is updated frequently and recently. Better yet, start a blog (don't forget to maintain it).

9. Use restraint with any promotional content.

This still amazes me. Companies sometimes would rather earn a few cents a day displaying ads on their websites than have the optimal chance at converting their visitor. If you absolutely need to display advertising on your corporate site, display something relevant and non competitive. (obviously unless your business model is display advertising!). The worst thing you could possibly do is use AdSense or some other contextual advertising which displays the ads of your competitors on your site.

10. Avoid errors of all types, no matter how small they seem.

While we all make mistakes (in blog posts mainly), poor grammar and spelling can reduce credibility many times over. Think about it yourself. Have someone read over all your content. Have multiple people inside and outside your company do this. As soon as you find an error, fix it immediately. It could be only minutes before that big potential customer comes along and sees it.

These points may seem too basic to even think about. Have a look over your website and see how much your credibility can be improved. Now go and ask someone else.

More information and details of these results can be found on the Stanford university research repository (http://credibility.stanford.edu/research.html).

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Dave Davis is the managing director and founder of RedFly Marketing, a full service search marketing agency based in Dublin, Ireland. Dave's thoughts on search engine marketing from a European perspective can be found on the Redfly Search Marketing Blog.

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This weeks Tip

Nowrap for Tables

Are your tables wrapping text and making some cells taller that others as a result? There's a very simple solution to this problem, an attribute of the <td> tag within your table. It's called nowrap and has no other value than itself. Here's how it works:

<td nowrap>

What this does is preclude text from wrapping inside the cell, but it will have the effect of stretching your tables horizontally. But if you want nice clean tables that don't have cell height variations, it's an effective method of ensuring all text stays on one line.

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Second Article

Basic Color Theory for Designers


by: Sharon Housley
Web site

The first box of crayons you ever got probably had the basic eight: black, white, red, yellow, blue, purple, brown and orange. And at that time, this was all you needed—every shade in the world fit into one of these categories. And then you discovered pink and you had to get the new box with sixteen colors. Your palette expanded. Gray, peach, silver…before long, you asked for the big one. The mother of all crayons. The 64 count set with the sharpener on the box. Surely now you had them all; every color was in your grasp.

Color is an important form of nonverbal communication. From the clothes we wear to the food we eat, color influences our choices. Our perception of the world is affected by color. Likewise, the way the world perceives us is also affected by color. In fact, color, many times, is the most significant feature of an item. Designers, therefore, cannot afford to treat color lightly.

When mixing and matching, it helps to know a little color theory. Back to kindergarten and that box of eight crayons. One exercise you likely completed was a color wheel. The wheel is made by placing the three primary colors (red, yellow, and blue, if you are working with ink) equidistant from each other on a circle. By blending the primaries you get the secondary colors: red and yellow produce orange; yellow and blue produce green; blue and red produce purple. Further blends of adjacent colors produce tertiary colors, and so on.

You don’t need a Ph.D. in color theory to know that relationships exist between adjacent, complementary, clashing colors. Our perception of color is affected by the surrounding colors as well as the proximity of other colors, and the amount of light. Furthermore, certain colors and combinations evoke emotional responses, which, depending on your background, you probably already intuitively know.

It is the designer’s business to create a visual experience which is pleasing to the eye. The elements of visual harmony are simple to explain, yet much more difficult to practice. Harmony engages the viewer and creates an inner sense of order, a balance. Combinations fail to harmonize if they are so bland as to bore the viewer. At the other extreme, chaotic, overdone combinations will be rejected as something which the mind cannot organize or understand. Simply put, the designer must strive to achieve the balance between under-stimulation and over-stimulation. This is harmony, a dynamic equilibrium.

Adjacent or analogous colors are those next to each other on the color wheel. These are harmonizing hues, since they each contain of a little of each other in themselves. They work well together, although they can appear washed out if they are too close to each other on the wheel. Adding black or white to one or both colors (creating tints or shades) can create higher contrast, solving this problem.

Complementary colors are separated by one color on a twelve part color wheel. While this combination of colors creates higher contrast, it also causes undesirable visual vibrations which puts physical strain on the eyes. This effect can be alleviated if complementary colors are separated on the page by at least one other color.

Direct opposites on the color wheel are called contrasting colors. (Sometimes direct opposites are also called complements.) When used carefully in designs, these combinations have high contrast and visibility along with a sense of harmony.

In choosing color combinations, designers often look to nature as a reference. This exercise delivers interesting and unusual combinations that can evoke similar responses to the actual experiences. While all colors have dual symbolism and have both positive and negative associations which change over time, their meaning in nature is constant and universal. Blue, as it is related to the sky on a clear day, will always create calm. Green, as the color of plants, will always bring new life to mind. Yellow is associated with the radiant brilliance of the sun, and so on. Designers are smart to take advantage of a color’s association with nature.

In addition to these basic formulas, designers must be aware of associations to colors due to cultural references, gender, age, and class differences. It is important to understand how the color has been used in a political and historical context as well as how it has been used in past and current trends. Religious and mythical implications can also effect the use of a color. Even linguistic usage (i.e. phrases like “in the red,” and “moody blues”) will affect how people view a color.

Sample Design Sites that Use Color Effectively:
Webmaster Templates - http://www.webmaster-templates.net
Logo Search - http://www.logo-search.com

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Sharon Housley manages marketing for FeedForAll www.feedforall.com software for creating, editing, publishing RSS feeds and podcasts. In addition Sharon manages marketing for RecordForAll www.recordforall.com audio recording and editing software.

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